Ricardo Cuisine.com

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Return

If you're not satisfied with an item, simply return it in its original condition and packaging within 30 days of reception and we'll issue a refund, less shipping and handling charges. Refund will be applied once the item has been received and accepted by our Client Services department. In order to process the refund faster, please ensure to contact our client services either by email or over the phone before returning the goods.

  1. Please ensure that the product is being sent in its original condition, i.e. unused, with its original packaging with all the accessories, pieces and manuals initially provided.
  2. In order to allow us to contact you easily, join your personal information such as name, address, phone number and/or email address inside0 the package.
  3. Insert in your package a copy of our client services email and pack the product carefully. The returns need to be properly protected in order to prevent further damage to the goods. Any damage occurring from improper packaging during transport will not be covered by any of our policies.
  4. Mail your package at the following address:
    Web Client Services
    770, Guimond blvd
    Longueuil, QC
    J4G 1V6
  5. Upon reception of your package and following a leadtime from 2 to 5 working days, we can proceed to an exchange against another product or a refund. A confirmation will be sent by email or over the phone.

Please note

  • this policy does not apply to items that have been used.
  • The product returned including taxes is refundable/exchangeable whilst shipping and handling are non-refundable. The cost for shipping the return is then at your own expense.
  • ATLANTIC PROMOTIONS INC. is not held responsible for any loss, damage or stolen goods that might occur during transport, please use a reputable and trustworthy transport service.