Ricardo Cuisine.com

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Policies

Cancellation

If you want to cancel your order, please immediately contact us through our "To contact us" section or by phone at 1 866 226-9222. For all cancelled orders, delivery and return fees will be at customer expense.

Confidentiality

Our policy regarding your privacy

This privacy policy describes how Ricardo's online shop collects and uses your personal information provided on our website boutique.ricardocuisine.com ("the website") for the use of our services, features and content.

Identity and data protection

Ricardo's online shop is committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security and integrity of the data stored in our systems.

Only employees who need access to your information during the course of their duties are allowed to do so.

Your personal information is only shared with third parties within the course of our main activity and are not sold to third parties.

Data security

To prevent unauthorized access, please maintain data accurately and ensure appropriate use of the information. We have established physical and electronic management of the information collected online. Highly confidential information (such as your credit card details) entered on the order form are automatically encrypted using secured socket layer technology, also known as SSL.

We follow industry standards to protect your personal information, both during transmission and reception. However, please note that no method of transmission over the internet or method of electronic storage are 100% secured. We therefore cannot guarantee its absolute security. If you have any questions about security on the website, please contact us at boutique@ricardocuisine.com

Exchange

If you wish to exchange your purchase, simply return your purchase for an exchange within 30 days of delivery of your shipment and indicate clearly the replacement product. All shipping cost for return and exchange as well as price difference between the exchanged products will be at the customer's expense. For additional information, please call at 1 866 226-9222.

Promotions

Promotions offered on this site are not applicable in stores where Ricardo products are sold, they are offered online only. Make sure you enter the promotional code to get the rebate when you complete your purchase online.

All Ricardo magazine subscribers get 15% off (before taxes) when shopping in the online boutique.

Rebates cannot be combined. Only one rebate / promotion is applicable at the time of purchase.

Return

If you're not satisfied with an item, simply return it in its original condition and packaging within 30 days of reception and we'll issue a refund, less shipping and handling charges. Refund will be applied once the item has been received and accepted by our Client Services department. In order to process the refund faster, please ensure to contact our client services either by email or over the phone before returning the goods.

  1. Please ensure that the product is being sent in its original condition, i.e. unused, with its original packaging with all the accessories, pieces and manuals initially provided.
  2. In order to allow us to contact you easily, join your personal information such as name, address, phone number and/or email address inside0 the package.
  3. Insert in your package a copy of our client services email and pack the product carefully. The returns need to be properly protected in order to prevent further damage to the goods. Any damage occurring from improper packaging during transport will not be covered by any of our policies.
  4. Mail your package at the following address:
    Web Client Services
    770, Guimond blvd
    Longueuil, QC
    J4G 1V6
  5. Upon reception of your package and following a leadtime from 2 to 5 working days, we can proceed to an exchange against another product or a refund. A confirmation will be sent by email or over the phone.

Please note

  • this policy does not apply to items that have been used.
  • The product returned including taxes is refundable/exchangeable whilst shipping and handling are non-refundable. The cost for shipping the return is then at your own expense.
  • ATLANTIC PROMOTIONS INC. is not held responsible for any loss, damage or stolen goods that might occur during transport, please use a reputable and trustworthy transport service.
  • If a purchase online was made using multiple payment methods (gift card and credit card), Atlantic Promotions Inc will credit the total value of the sale on the gift card used for the initial purchase.

Shipping

We deliver almost everywhere in Canada All purchase items can be ship to a residence. Goods are shipped from our distribution center by Canada Post. Special care has been applied in choosing the most efficient shipping methods. Nevertheless restrictions might apply.

Typically orders are processed in five (5) working days and shipping times can vary between one to four weeks depending on location.

For additional information, please call at 1 866 226-9222.

Warranty

Ricardo is proud of the quality of our products, in addition to the basic legal warranty; we are offering you the following:

  • A lifetime warranty on all RICARDO 3-ply stainless steel cookware without non-stick coating (unless stated otherwise on packaging)
  • A three year warranty on all RICARDO ceramic non-stick coated cookware (unless stated otherwise on packaging)
  • A one-year warranty on all others RICARDO's products (unless mentioned otherwise on the packaging)

This warranty covers all defects in materials, workmanship or quality when the product is used in a normal domestic setting and in accordance with the use and care instructions found in the booklet or the packaging provided with the product. The warranty does not cover normal wear and tear as well as discoloration, fouling, scratches, corrosion, distortion due to improper use.

This warranty does not cover damages from abuse, commercial use and other non-consumer use such as neglect, damages due to mechanical impact or chemical reactions and any use not in accordance with the instructions provided with the product. Furthermore, the warranty is null and void in the event of exposure of the product at high temperature for an extended period of time or use of metal utensils and scouring pads, steel wools, abrasive cleaners, bleach and oven cleaners. These exclusions in the warranty are also applicable to all non-stick coated products.

The warranty is limited to the repair of the defect product or, in the event that repair is impossible, to the replacement with a similar product or one of equivalent value if the product is no longer in production. In the case of a set made of many pieces, we will only replace the defective piece of the set.

The decisions remain at our discretion and are final.

For any claim, you must contact our client services by email or over the phone on 1 866 226-9222. It is compulsory to provide your warranty registration number to benefit from the warranty cover.